Guaranteed response window
PM customers get a contracted response time — typically 2-4 hours during business hours, 4-8 hours overnight. No PM contract? We still come, just behind the contract holders.
Service
Emergency Services
24 / 7 emergency response for commercial HVAC and building controls — staffed dispatch and an on-call technician roster, always available. When something fails at 2 a.m., you get a human and a truck, not a voicemail.
How we respond
Staffed dispatch. Real techs. Fast trucks.
Emergency response is a system, not a phone number. Ours is built on staffed dispatch, on-call rotations across all four offices, and trucks already stocked for the most common failures.
Live dispatch, not voicemail
Calls route to a person — even at 3 a.m. on a holiday. Dispatch triages, pages the on-call tech, and stays on the line until a truck is rolling.
Stocked trucks
Common-failure parts onboard — contactors, capacitors, motors, belts, common refrigerants, control boards. Fewer second trips for the same call.
Mission-critical experience
Data centers, hospitals, life sciences — facilities that can't go down. We understand the protocols, the change-control, and the documentation.
Temporary cooling/heating
Equipment rentals when repair time exceeds your tolerance — chillers, AHUs, spot coolers, glycol systems, electric boilers delivered and set.
Post-event reporting
Within 24 hours of any emergency call: root cause, parts replaced, labor hours, recommended follow-up. You get the paper trail your insurer and ownership need.
Why STR for emergencies
The cavalry, not a callback.
Anyone can advertise "24/7 service." Few actually staff it. Even fewer have the parts on the truck, the institutional knowledge of your building, and the relationships to expedite a part from a manufacturer at 11 p.m. on a Friday.
Four offices across NC, VA, and SC means there's almost always a truck within an hour. PM customers get priority — the contract is the queue.
- Live dispatch, never an answering service
- On-call rotation across all 4 STR offices for regional coverage
- Common-failure parts on every truck
- Mission-critical experience: data centers, hospitals, life sciences
- Temporary equipment rentals when repair time exceeds tolerance
- Post-event reporting within 24 hours
Something's down right now?
Call the closest STR office.
If something's failing in your facility right now, scroll down and call the office nearest you. If you want to set up a PM contract that puts you in the priority queue, request a proposal.
Or contact a specific office